It doesn't appear to be the cover that is the problem. With the bottom cover removed, you can press on the gray main chassis & get the same. Can't remove the upper back cover easily & don't want to pry too hard. Would like to see what is crowding things. If I'm not mistaken, pressure on the back in this area also will activate the touch screen & it there are any buttons up there, you will launch something. Need to see how to uncover that area.kev