Thanks for the assist. I had previously tried the full power off, the reset button, and even putting in an SD card with just the update file. But, this time I persevered with the power/vol-up buttons. Even then, it took quite a while for the Android animation to come up and replace the Pandigital Novel screen.BTW, I had seen the novel advertised by BB&B. This forum made me decide to buy it over a standard reader. I'm hoping to have tome fun with it. Then, when the real Android slates come out at the end of the year, I'll have a reason to buy one.Thanks to all.