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Discussion Starter · #1 ·
Florida- August 29, 2010- Augen is brewing a new exciting 7-10? Gentouch Espresso line aggressively priced, with a capacitive multi-touch screen and loaded features at CES 2011. We used all the ingredients that you gave us to brew this new espresso line. You have tried our cup of coffee, and soon take a sip of our espresso.Daniel GofmanVice PresidentAugen Electronics Corp.
 

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All I can say boy they better spend the time to get it right or otherwise it will be another mess? That means that prototype (cross your fingers gizmo) Gentouch78 was attempt into the vast overcrowded Android market. Still I am giving it back to the Kmart for now. There VIA netbook basically tablet with keyboard not doing so well plus it only cost $89 bucks.
 

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Hope that you get us our accelerometer working, spring for the commercial ARM DDK to get the 3D acceleration working, and unlock the CPU frequency so that we can actually run at the max ADVERTISED speed... BEFORE you try hawking any more products.
 

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[quote name='cutterjohn;47723]Hope that you get us our accelerometer working' date=' spring for the commercial ARM DDK to get the 3D acceleration working, and unlock the CPU frequency so that we can actually run at the max ADVERTISED speed... BEFORE you try hawking any more products.[/QUOTE'] Agreed. Lets continue to fix the Augen Gentouch78, then we will have more respect for you guys when your next products come out. If you continue to release updates to fix/add features of your existing products, then you will build a better following. If the last update is all we get, I doubt anyone will ever recommend your products again.CPG
 

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Discussion Starter · #7 ·
Dear Augen Customers,Augen is a company which listens to its customers suggestions/ comments. Please do tell us in more detail what updates/fixes you are looking for in your current Gentouch78. Your concerns and requests will be forwarded to our Product Development Tech Team, and we will make every effort to address your concerns.Thank you for the input,Daniel GofmanVice PresidentAugen Electronics Corp.
 

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[quote name='augendev;47886]Dear Augen Customers' date='Augen is a company which listens to its customers suggestions/ comments. Please do tell us in more detail what updates/fixes you are looking for in your current Gentouch78. Your concerns and requests will be forwarded to our Product Development Tech Team, and we will make every effort to address your concerns.Thank you for the input,Daniel GofmanVice PresidentAugen Electronics Corp.[/QUOTE']Same things we have told you guys 100's of times. SOme of these I even told you over the phone when we spoke personally a few weeks ago.1.The G-Sensor does not work, manual listed it as being there, and system info apps list the device as having one.2.The Box of the device and webpage state the device's CPU runs at 800Mhz. Ours all run at 600Mhz. (This is false advertising at this point)3.Many people have sound issues with static and loudness periods (this may be hardware, or sound driver related).4.The touchscreen still could use improvement, calibration helped, but updated drivers probably are needed.5.3D Acceleration as the Telechips 8902 chip has the ability is not working.These are some of the bigger issues, which if fixed would really improve the overall ability of the device and make the $169 price range for this an exceptional buy.One final note, although not for everyday users. Release the kernel source etc for the device, this unit has a small modding community developing, and could have a greater one if the tools to do so were available. I am sure you are aware there is a petition started that has almost 100 signatures requesting this be done. This could allow those with the ability to push this device to greater heights.CPG
 

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cpg716;47899]Same things we have told you guys 100 said:
#5 will require you to license commercial Driver Development Kit from ARM. The freely available drivers(w/source) that they supply on the mali dev site are ONLY for basic level access to the mali-200 GPU(which the TCC8902 contains) and do NOT constitute the FULL driver stack. i.e. hence the need to get the DDK license from ARM (don't ask me why they don't give it away as they SHOULD be more interested in hw licensing than holding functionality hostage for additional $$$...)[EDIT]...and while we're on the GPU, see if you can't get the guy building the fw to experiment with reducing the memory allocation to the GPU, as it *APPEARS* to be allocating 96MB from what we guess ATM since system free RAM ends up being 160MB, and I really don't think the GPU would really need all 96MB even IF 3D acceleration were enabled... i.e. more free system RAM MIGHT be nice to have...http://forums.arm.com/index.php?showtopic=14345http://www.malideveloper.com/developer-resources/drivers/index.php[/EDIT][EDIT2]Apparently you don't need to license it, just pry it out of Telechips(or maybe get it directly from ARM if Telechips is uncooperative...) as they apparently should've gotten it when licensing ARM, mali-200, etc. from ARM
Note that these two components are not a complete driver stack. To build a functional OpenGL ES or OpenVG driver you need access to the full source code of the Mali DDK, which is provided under the standard ARM commercial licence to all Mali GPU customers.
[/EDIT2]Anyways the upshot is that once you've licensed that and rebuilt the fw with the full graphics driver stack, we will REALLY have 3D acceleration, and oh things like Fennec, various opengl benchmarks, etc. might actually run.Onto the others, the g-sensor: I see that you have released a fix for the reader, how about the tablet now?Touchscreen: yes, have to agree could do with more tweakingOh, and one more thing we'd like some source code fro the GPL parts at least... more would be a bonus.
 

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[quote name='augendev;47938]Kernel source will be released within the next 10 days; estimated post date is September 10' date=' 2010 or sooner.Thank you for the input,Augen Development TeamAugen Electronics Corp.[/QUOTE']Any response to any of the other items I posted? I know putting out time frames can be hard, but at least lettings us know these issues are being looked it. It's disheartening when several of us ask your support team about these and they act like they have never heard of the issues.CPG
 

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I updated my post on the previous page with additional info wrt Mali-200 GPU and opengl. After reading the malidev page again it appears that Telechips SHOULD have gotten the Mali Linux DDK WHEN they LICENSED Mali as part of that agreement, so they SHOULD be able to hand you a copy or provide necessary drivers o.w. you MIGHT be able to talk ARM into giving you a copy IF Telechips is uncooperative and the situation is explained...[EDIT]You might have to work your way back up the supply chain as I'm betting that your OEM doesn't make the motherboard in the GT, so they'll have to ask them(mb mfg) for the relevant software, and they in turn will have to ask Telechips... going directly to Telechips might work, too... just have to try...[/EDIT]
 

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[quote name='augendev;47938]Kernel source will be released within the next 10 days; estimated post date is September 10' date=' 2010 or sooner.Thank you for the input,Augen Development TeamAugen Electronics Corp.[/QUOTE']As the originator of the online Petition ( 90+ signatures in < 3 days, thanks for the support folks ! ), I commend you on your decision. On another matter, have a look at your PM messages, as I have tried to contact you through Taneka previously and I don't know if my messages have gotten through to you or not.
 

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joesc;48005 said:
I'd say we need Android 2.2 released on here as well. Supposedly much faster.
Yeah, that would be nice. It'd be faster because it uses the JIT Dalvik VM by default... might even be a nice exchange for possibly not raising max CPU freq, but I'd still like to see that as well... sometimes that extra 200MHz can be handy...
 

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Well, looks like we answered whether Pandigital or Augen was more responsive to the consumer... Pandigital it ain't...
 
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