I too have been getting the run around from merimobiles order number 3801. The dhl number they give you is a reference number not a tracking number. On dhl site they have a area that you can input a reference number. The reference number will get you your tracking number. I Sent merimobiles a pay pal payment on august 9th and I still can't track or received my tablet. They have good communication with you but they really don't help you solve much. Phillip is nice and all but he is just one man and seem to be overwhelmed. They are very slow at getting you your product and I kind of wish I would have ordered from someone else now. There site says item shipped but when I called dhl yesterday with the reference number merimobiles gave me dhl gave me the tracking number and then she said they haven't actually received anything from merimobiles to ship. So I have no idea when I will get my tablet. Can anyone tell me how long it took them to get there tablet from merimobiles?