So I had a nice conversation with Christian over at Augen piece of crap online support. Thought I would share it with you all as a fair warning. I started asking about the stylus they tell me to use, and then in the middle of the conversation I clicked restore to factory and discover... it does not work. No problem if you are not like me. My first Gentouch78 was damaged, and I restored it to factory default and exchanged it for another, not knowing at the time that it did not actually remove your account. I am f^cked and have to reset all of my android devices because of this, so I can change my password so they will sync again. I think you will all love the final responce I got from Christian...You are now chatting with Christian (Live Support) Mark: HelloChristian: how can i help?Mark: On the SD card and USB drive instructions item 3 says "3. Using the stylus drag down the process menu, which is located at the top of the home screen, which looks like a gray bar with SD & USB icons". I did not recieve a stylus. Was my GenTouch78 to have one in the package?Mark: Also my device will not restore to factory default allowing me to delete my email address of of this device. This concerns me as the first Gentouch78 I bought was damaged.Mark: *off of this deviceChristian: the stylus is inserted at the corner of your deviceChristian: R&D team is already working on the factory reset patch.Christian: NewsChristian: please read.Mark: Ok, that was posted on 7/27/10, it is now 8/03/10, it clearly states that "we will be posting an update for a patch to the software at the following link: AUGEN ELECTRONICS CORP - Kayako SupportSuite Help Desk Software under latest download files within the next 48 hours." 48 hours is two days, that was posted 7 days ago...Christian: there's a second letter from the vp, please scroll downChristian: some of the fixes will be ready by next week.Mark: my personal information has now been exposed to anyone at Kmart because of this. Because your device would not restore to factory and erase my personal information.Christian: R&D had some technical difficulties finishing the patch.Christian: did you call us before sending it back to kmart?Mark: Kmart told me to bring it back to them for an exchange because the screen had been damaged in shippingMark: the outside of the box was crunched a bit, and the screen was not working properly, and the digitizer on the the front of the screen had a crease in it.Mark: I restored it to factory default and returned it, not knowing until today that it did not actually do what it said it did. Now my personal information is still on that deviceChristian: if it's damaged and being returned to the store they will ship it to our returns department for replacement.Mark: So now a device that is no longer in my position has my emails going to it, some where in kmartChristian: i suggest you change your password.Christian: it syncs your emails, if you change your pw it will not load your emails to that device anymoreMark: Fine, and all the emails that it already synced before the password change that expose my personal life? There is no way for me to remove those from the device no longer in my handsChristian has left the conversationClick here to leave a message I did not edit this conversation in anyway. For 24 hours unknown to me anyone who could turn that device on and fight through the semi-broken screen could have read and sent emails as me. What was Christian, a authorized representitive of Augen's responce? Close chat... I hope someone comes out with a firmware hack for this thing, I have no faith that this company will actually fix it. I have 30 days to return this thing, guess I will wait and see what the next week or two bring.