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· Zenithink Tablet User / Information Transmitter
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6,590 Posts

· Zenithink Tablet User / Information Transmitter
Joined
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6,590 Posts
The Omen;55947 said:
I think I missed a post...could you expand on your answer please?
I just went off topic in another thread about Flat Computing, so I put the link here because I think it really should have been in this thread. In the other thread somebody wrote a reply that was very sarcastic, then editted it to be more constructive. I was just trying to say that I'm frustrated that Flat Computing isn't helping anyone in their forum (it's where I bought my ZT-180). Most people there just want a user manual for the tablet, they didn't include the printed one that comes with the ZT-180, and they keep saying it will be out "soon" since July. And that I'm just glad and grateful there are forums like this one and people out there willing to share info. So thank you everyone. I was just on the Flat Computing Forum trying to help someone install the secbulk drivers, but nothing I told him to try helped him. I'm just trying to "pay it forward", I know how miserable I'd be if I didn't have the latest ROM and Market on the tablet.
 

· Zenithink Tablet User / Information Transmitter
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6,590 Posts
They kept saying their tablet wasn't a ZT-180, then after the Cortex A8 debacle they posted this: Purchase Options for FlatPad A10 | Flat Computing. But it looks like they aren't being upfront with new customers with the remaining units they are trying to sell off, at least from their webpage.Text from link above which no longer works after their website "facelift" on 9/15/2010:Thank you for your purchase of the FlatPad A10. See "Options" to take delivery of your FlatPad and receive a rebate or receive a full refund.As most of you are aware, our first entry into the tablet PC market is the Fla...tPad A10 that has the Zenithink ZT-180 CPU module inside and a 10.2" TFT screen.However, Zenithink, a Chinese manufacturer, dishonestly stated to our manufacturer that their CPU module was an ARM A8 Cortex processor which we then marketed and sold to you - only to find out that the Zenithink ZT-180 was really an ARM6 Rev. 5 processor. Due to this situation, we have decided to make the following options available to you.Flat Computing is happy to announce we are in negotiations with a new manufacturer and currently reviewing audit documents for the facility. We have secured a US based manufacturing partner with offices in Hong Kong and several other relationships that are moving this process along quickly. We anticipate being able to announce a new FlatPad basic unit and additional product specs this month with delivery in September. We will keep you posted.My personal comments and more detail are provided below these options.■Option 1: New Price of $220.00 + 16.00 Shipping = $236.00 ■Flat Computing will refund the difference between what you have paid and the $236.00 (by check).■Product shipped within 7 business days or sooner, when we receive your email response to [email protected] or simply respond to this email.■Option 2: Full refund. ■If you have received a FlatPad - please return to address below and a check for the full amount will be issued.■If you have a unit on order and desire a full refund, please email your response to [email protected] or simply respond to this email. A check for the full amount will be issued.Details to this Offer:After much deliberation and evaluation, we have decided that Flat Computing will not be able to meet our goals of offering continued quality of service and customer support on this particular Zenithink ZT-180 10.2" Android Tablet. While this decision is incredibly difficult for many reasons, our values and commitment for quality products that can be continually enhanced to offer superior performance are more important to us. We simply can't build our company on a future where we would be at the mercy of Zenithink and their ROM/Firmware updates.The employees of Flat Computing are committed to providing custom ROM and firmware updates and improvements on our tablets. Unfortunately, after much research and attempted negotiation with the Zenithink group, we have found this to be impossible.In attempt to build a product we could service, we went back to Zenithink and asked for the source code for the firmware and tools that we need to add our ROM with Google's Android Marketplace, speed enhancements, etc. Zenithink told us that they would not provide any source code or tools in order for Flat Computing to support and maintain and improve this product.So as a result, Flat Computing has decided to offer the 2 Options above to our customers.One of these options includes receiving the tablet as is. We did receive 200 units on Friday and have them in stock. If you would still like to receive this tablet, as is, with Zenithink's ROM/Firmware, Flat Computing is willing to sell these units at $220 per unit + $16 for shipping.If this is an option and is desired by you then you would receive a Rebate check for the difference between what you paid per unit and the new "as is" price of $220. These tablets will perform fine (in fact far superior to what you can get online from China now), they just won't' be the original specs as desired by Flat Computing.Please respond to this email with which Option you would like to do. Either full refund or get the unit at $220 along with a partial refund. Please allow us 7 to 10 business days to get refund checks, rebate checks and tablets to you.Again, Flat Computing is committed to providing the best tablets on the planet to provide customers what they want and meet the goals of the Android developer community… and this unit, with its restrictions from Zenithink, causes us not to be able to do that.Zenithink did release an updated ROM/firmware version on August 4th.Go to http://forum.xda-developers.com/showthread.php?t=740631This has instructions on how to download Zenithink's latest ROM/firmware and Update Tool to flash this new build onto these ZT-180 units.We apologize for all the challenges and delay in bringing this product to market.Thank you for your patience,Todd Bryant - CEOFlat Computing, LLCRMA Address:Flat Computing, LLC7901 Cameron Rd Bldg 3 Suite 3-385Austin, TX 78754
 

· Zenithink Tablet User / Information Transmitter
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6,590 Posts
Now they are selling it for $200 with free shipping. Wish I could be refunded the difference, or at least have my emails replied to about the tablet not functioning as well as it should (taking 2x as long to charge battery these days, wifi constantly disconnects now even when I am right next to my router (with TxPower=20), and the speakers are sounding worse the more time passes).
 

· Zenithink Tablet User / Information Transmitter
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6,590 Posts
Now they've changed their website and took the forum off again, hope the two people I was helping today read my last posts before they took it down.
 

· Zenithink Tablet User / Information Transmitter
Joined
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6,590 Posts
Now the link is back up, but doesn't go into the forum. It says "Flat Computing is making some changes to better support you as a customer. In part we have made a major change in our web site. Over the next few weeks we will be rolling out a new MID that we are very excited about. In order to better serve you we are creating a community FORUM for you to log into and contribute to the growing community of Flat Computing customers.Thank you for your continued support and we look forward to seeing you there. Please check back for access to our community Forum.- Team FC "Still haven't gotten an email "account confirmation required. please check your email inbox for further instructions," or been replied to when I emailed them about the problem.Update: Just received an email from jason, the complete email is as follows:Heya,I am working on this.Thank you!-Jason
 
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