Here is the case:
I buy a lot of items to fix some phones on the website sunsky-online.com. Now I decided to buy an Ainol Aurora and I was going to buy on PandaWill. Since sunsky-online have it (without the brand ainol) and I was needing a lot more items from them, I ordered one day 6 of February.
Wen I decided to buy the Aurora, there was only one diference between the one sold by PandaWill (and other "authorized" resellers) and the sunsky-online, the webcam on sunsky says 1.3 Mega Pixels Front Camera and not 2.0. I decided to believe it was a typo. Even knowing the way they work, I decided to ask on the product but they deleted my question and never answer.
Unfortunately on sunsky-online they are real rude and stupid wen you ask some thing that they don't want to.
Well, I decided to order it since it was out of stock on other sites and on sunsky they have 1 to 3 days shipping time.
As I told before, I ordered day 6 but, since I was ordering other items with 3 to 5 shipping time, I waited until yesterday. Since I haven't received tracking information, I decided to ask to the suport what was going on. In a cold way they just anser me that they don't have the Aurora in black just white, If I was interested in the Elf. I said that white would do but in the next minute the white was also out of stock. unfortunately the talk was on MSN Messenger on my phone so I don't have the conversation to show, It's unbelievable the way they treat costumers.
Since my phone went out of battery, the end of the conversation was on the computer, here you have one idea of the way they work:
15-02-2012 10:53:14 jamlvs - So, tell me, can you give-me an exact date to have the 2 items in stock?
15-02-2012 10:53:39 Maggie - next Thursday i think
15-02-2012 10:53:48 Maggie - currently product in produce, we cant sure the exactly time
15-02-2012 10:54:51 jamlvs - next thursday is tomorrow. Maybe tomorrow or after tomorrow or in the other thursday?
15-02-2012 10:56:28 Maggie - so if you dont trust
15-02-2012 10:56:30 Maggie - can cancel now
15-02-2012 10:56:31 Maggie - i have said
15-02-2012 10:56:37 Maggie - product is in produce process
15-02-2012 10:56:44 Maggie - without coming out, i cant give u exactly time
15-02-2012 10:57:01 jamlvs - Maggie, It's nothing about the trust
15-02-2012 10:57:22 jamlvs - I'm asking so I dont have to go canceling the items
15-02-2012 10:57:45 jamlvs - I know that you have thing defined to say to clients
15-02-2012 10:58:27 jamlvs - but remember that some times, clients are focused only in one thing, only one item and maybe the client knows more about that item that you do.
15-02-2012 11:06:07 jamlvs - Maggie, let's start again.
15-02-2012 11:07:48 jamlvs - Hello Maggie, I know that are missing 2 items on my order number 1202061664. Can you please inform me more or less the day they will be available? I need some items to clients and the tablet is for my birthday.
15-02-2012 11:08:07 Maggie - i said next Thursday
15-02-2012 11:08:10 Maggie - but not 100% sure
15-02-2012 11:08:18 Maggie - this is the time we have got manufacturer
15-02-2012 11:09:21 jamlvs - thurday day 16 or day 22?
15-02-2012 11:09:58 Maggie - next Thursday
15-02-2012 11:10:03 Maggie - so you didn't know
15-02-2012 11:11:11 jamlvs - ok, day 16. I wait till Friday.
15-02-2012 11:11:41 jamlvs - and what about item S-MPL-0923A
15-02-2012 11:11:51 Maggie - this one can arrival tomorrow
15-02-2012 11:12:37 jamlvs - nice, just like the tablet. ok, I will waith till Friday 17 for both.
Can you guys notice the stupidity on "her" words? Have never told the day, only Thursday (that was next day) but the other item "she" told "tomorrow"....
Well, back to the topic:
This is the item:
So, what you guys think? Should I cancel the order? I really need the other items so If it's a original Ainol Aurora, I will wait for it...
What do you guys thing?