I know I know, it's been a while but I've been busy working on a novel and dealing with my terrible two year old. She actually told me "slow it down" as I was scolding her for writing on the walls with crayons. I had to fight back the laughter while trying to discipline her. What cosmic power did I piss off to deserve such a pain in the ass that twists me around her little finger.
Back to my epic android saga. As I can no longer find my original thread in here (my how slatedroid has grown), I'll start a new one and summarize.
It was a cold December day and I was wracking my brain for a gift idea for my wife when suddenly I thought an android pad would be perfect for her (Ahem, what can I say....true genius).
My first and yes sad and misguided attempt at buying one on ebay ended with a paper weight of an electronic device coming in the mail, a magician of a chinese ebay seller with an amazing disappearing act, and a paypal refund. So, after looking around I settled on pandawill.com because of course as it says "It's the Price, It's the Service, It's the Quality, It's Pandawill". Hey you. No not you the other one in the back. Stop laughing this is some serious stuff here. Geez, that's the last time I invite him to a thread.
So where was I? Oh yes, Pandawill. I looked around on the site and settled on an 8" pad because it had android 2.1 and a cortex A8 cpu. I placed my order and waited the obligatory two weeks for it to arrive in the mail. On the day it arrived I eagerly opened it up only to see it had the infamous "shake" problem as many of you are intimately aware of.
As one would expect of course the dreaded back and forth emailing started. There were the "reset the pad" suggestions, the "load the latest firmware" instructions, "take it to a local repair shop for diagnosis" (like there's repair shops for these on every corner) blah blah blah. Basically months of the being given the runaround with little to solve the problem. Finally I'd had enough and fired off a semi-scathing email. Now that I've summarized I'll let the emails speak for themselves.
-----------------------------------------------------------------------------------------------------------------------------------------------------
5/04/11
Reply ▼
Fm xxxxxxxxxxxxxxxx
To pandawillservice@gmail.com
I have taken it to every repair shop in my local area and with the exception of 2 shops all of them stated that a)They don't do work on this type of electronics and b)even if they did they have no idea who the manufacturer is to even order parts from. Of the two that would look at it the minimum charge to even diagnose the problem was $40. I am not going to pay money for someone just to tell me what's wrong with it when according to your website the problem is well known (even before I bought it) and it is supposed to be covered under a warranty. The way I see it there are two options. Either you RMA this device and not only pay to fix it but the return shipping as well. Or since we both know it's a simple matter of replacing the touchscreen (as your company has acknowledged in your own forums) you can send me a knew touchscreen and I'll replace it myself (a simple matter considering I have extensive training in electronic maintenance courtesy of the government) and it would be a more cost effective solution. But the fact of the matter is that you sold me a product that doesn't work properly even though you had numerous reports and knowledge of the problem before you sold it to me and you need to stand by your warranty.
Regards,
Stephen
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Sat, 7 May 2011 16:33:36 +0800
Subject: Re: Order # 20172131
From: pandawillservice@gmail.com
To: xxxxxxxxxxxxxxxx@hotmail.com
Dear friend,
Of course,we will keep our promise of warranty.
But could you offer me a video of your broken tablet?
So that we can figure out what's the problem is and see whether is necessary to return it for repairing.
Best regards
Sven
-----------------------------------------------------------------------------------------------------------------------------------------------------
6/13/11
Reply ▼
Fm xxxxxxxxxxxxxxxx
To pandawillservice@gmail.com
Here's a video I was able to take (had to borrow a friends camera). As you can see not only does it have the "shake" problem but the cursor sometimes randomly "jumps" around the screen.
(Figured out later my digital camera does video but of course only after scrambling around for someone with a digital video camera DOH.)
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Wed, 15 Jun 2011 11:42:20 +0800
Subject: Re: Order # 20172131
From: pandawillservice@gmail.com
To: stephen.simonsen@hotmail.com
Dear,
Sorry for all the problems happened to you, could you pls send it back to us, we will repair it for you, ok?
If you agree, pls contact us to ask for the RMA ### and the shipping address.
Waiting for your soonest reply.
B.rdgs
Robin
-----------------------------------------------------------------------------------------------------------------------------------------------------
6/30/11
Reply ▼
Fm xxxxxxxxxxxxxx
To pandawillservice@gmail.com
Please send me the rma # and shipping address. Please be aware that also yesterday the power cord stopped working with it. I don't know if it's the power cord itself that's bad or something in the tablet. I'm beginning to get very irritated with this tablet. I have had nothing but problems with it since the first day I received it. The screen shakes from day one, the edge of the screen film around the tablet starting to peel up at the edge within just a few weeks of having it, and now the power adapter doesn't won't charge the tablet anymore. I'm not blaming you or your company for these problems, maybe since it was part of the first batch the factory sent you some very low quality tablets....I don't know. But I expected something of at least decent quality for the amount of money I spent on this tablet.
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Fri, 1 Jul 2011 16:32:13 +0800
Subject: Re: Order # 20172131
From: pandawillservice@gmail.com
To: stephen.simonsen@hotmail.com
Dear sir,
You can return the tablet to:
Receiver: Dandan wu
ADDRESS: Fl.4-5,7 Longtang Industry Park, Liuyue, Henggang, Longgang,
Shenzhen 518000, China.
When you send it out, pls write RMA WCxxxxxxx on the parcel. Suggest you send it by registered airmail not express so that the postage is cheap.
Regards
Maria
-----------------------------------------------------------------------------------------------------------------------------------------------------
7/19/11
Reply ▼
Fm xxxxxxxxxxxxxxxx
To pandawillservice@gmail.com
I sent it a couple of weeks ago and the tracking info is limited. Just checking to see if it has arrived there yet.
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Fri, 22 Jul 2011 15:34:58 +0800
Subject: WC0000575
From: michelle.pandawill@gmail.com
To: stephen.simonsen@hotmail.com
Hi,good day
Your returned product has arrived here.sorry for any trouble.It will be send to the factory for repair.
We will let u know the moment it is fixed.hope this would not cause u much more inconvenience
Best regards
Michelle
-----------------------------------------------------------------------------------------------------------------------------------------------------
7/22/11
Reply ▼
Fm xxxxxxxxxxxxx
To michelle.pandawill@gmail.com
Thank you for keeping me updated. After it's fixed can you please test it before sending it to me to make sure it has been fixed and the screen "shake" problem is no longer there?
Stephen
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Mon, 25 Jul 2011 10:46:12 +0800
Subject: Re: WC0000575
From: michelle.pandawill@gmail.com
To: stephen.simonsen@hotmail.com
Hello ,stephen
Please don't worry about that
I will test it before sending
And i also need confirm the shipping address with you before sending
You could ask me the problem if you have
Michelle
-----------------------------------------------------------------------------------------------------------------------------------------------------
7/29/11
Reply ▼
Fm xxxxxxxxxxx
To michelle.pandawill@gmail.com
Just checking in to see what the latest status is.
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Fri, 29 Jul 2011 16:21:32 +0800
Subject: Re: WC0000575
From: michelle.pandawill@gmail.com
To: stephen.simonsen@hotmail.com
Hello
The tablet still under repair.And normally it would take about 2-4 weeks.we will urge the factory do good and quickly repair and will let you know the moment it is fixed.Your patient and understanding on this is much appreciate.
Hope you have a nice day
Michelle
(Even though I had spent $20 that I never should have had to spend just to ship it back I was at least somewhat relieved that it was getting fixed. But 2 to 4 weeks? Now I'm starting to get pissed off.)
-----------------------------------------------------------------------------------------------------------------------------------------------------
7/29/11
Reply ▼
Fm xxxxxxxxxxxxxx
To michelle.pandawill@gmail.com
2 to 4 weeks sounds a little odd for repair time. Is it because they are replacing it and you have to wait on delivery of a new one? If so I would be willing to pay the difference to upgrade it to a different model and therefore not have to wait that long. Or is mine on a long line of broken pads waiting to be repaired at the factory?
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Fri, 12 Aug 2011 16:55:35 +0800
Subject: Re: WC0000575
From: michelle.pandawill@gmail.com
To: stephen.simonsen@hotmail.com
Hello
Thanks for your patient wait. Your returned product has been fixed and is ready to send. Please kindly confirm if the following shipping address is correct, then the product will be shipped right soon.
stephen xxxxxxxx
xxxxxxxxxxxxxxxx
xxxxxxxx
xxxxxxxxxxxxxxx
United States
Best regards
Michelle
-----------------------------------------------------------------------------------------------------------------------------------------------------
8/12/11
Reply ▼
Fm xxxxxxxxxxxxxx
To michelle.pandawill@gmail.com
Michelle,
I have moved. My new address is as follows:
Stephen xxxxxxxxxx
xxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxx
United States
Have you tested it since it came back from the factory to make sure that the "shaking" problem is fixed (as well as the power charger). I don't want a repeat of what happened when I first received it. I am very disappointed in your company for several reasons. First, you should never have sold me or anyone else a pad like that with a known problem (as evidenced on your forums months before I placed my order which regretably I read afterwards). Your company should have pulled those units, sent them back to the factory and waited on properly functioning units before listing that model for sale again. Secondly I should never have had to pay for return shipping on a product that should have worked properly from the beginning. I placed my order trusting that your company provided quality merchandise at a good value just as your motto on the website stated "It's the Price, it's the Service, it's the Quality, it's Pandawill". Instead I received a tablet that had the same problem that others had already complained to your company about and the problems with it only got worse over time (the edges of the screen peeling, the power connector no longer working etc.). And it took MONTHS and repeated emails to finally be able to send the pad back. And to make matters worse not only did I have to pay for return shipping but I had to wait weeks for repairs that should never have been needed in the first place. I would like to know what your company plans on doing to make this situation right.
Regards,
Stephen
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Mon, 15 Aug 2011 11:31:20 +0800
Subject: Re: WC0000575
From: michelle.pandawill@gmail.com
To: stephen.simonsen@hotmail.com
Hello,Stephen
Sorry for the delay of my reply.cause we are not on duty that days
The shipping address will be changed to the correct one
I will test the problem what you worried about before sending
For the problem you said in our forum would you mind give me the link where you have saw?
We know the charger problem .We also have test the problem after a new batch arrived in
Some tablet problem cannot test in a short time.We also don't wanna see that trouble happened.
What we can do it's push the factory do better produce,and we try our best to check quality .
Apologize again for that inconvenience
For the other problem you said , according to our policy,we will do the replacement right after we received the returned product.
But if the product returned back has used sign and scratches,The factory won't replace for us but only agree to repair
So we should wait and resent the repaired item to you after the factory do it
Hope you can understand that
Any question,please feel free to contact with me
Best regards
Michelle
-----------------------------------------------------------------------------------------------------------------------------------------------------
9:15 AM
Reply ▼
Fm xxxxxxxxxxxxxx
To michelle.pandawill@gmail.com
Michelle,
Pandawill forum>Android 2.2-3.0 Tablets>FS-805T A8 Pad> Touchscreen problems with new A8 Pad
It's dated November 27 of 2010. Also there are posts from a user named Roger Calver who was trying to get a copy of the firmware because they believed it was a software issue (there are whole sections of other forums that talk about pandawills A8 pad on other forums such as slatedroid). The point I'm trying to make is YOUR company not the factory is the one who has given me poor customer service. I contacted Pandawill within a day of receiving my pad through email and live chat and what SHOULD have happened is you should have replaced the pad THEN. Instead your "customer service" gave me the run around for months (I'd be happy to send you all of the emails) telling me to reset this and download new firmware etc. when obviously those same steps hadn't worked with other customers. And when I FINALLY get an RMA number to send it back I have to pay almost $20 to send it which is rediculous. Once your company knew of the problems they should have stopped listing that pad for sale until the issues were resolved. Instead I buy a pad for my wife for christmas through your site after reading other customers reviews of Pandawill hoping to avoid problems people have had with various chinese internet retailers who just sell items, ship them and then it's the customers problem to deal with anything after that. This whole situation is unacceptable.
P.S. I'll be posting all of this on Slatedroid in the thread I started.
-----------------------------------------------------------------------------------------------------------------------------------------------------
7:39 PM
Reply ▼
Michelle From Pandawill Add to contacts
To xxxxxxxxxxxxxxxx
Hello
Your repaired item has been shipped on 2011-08-15 23:11:03 with SG reg.mail
The tracking number is RF060044896SG
And thanks for your patient explian and information
We will think highly of the words you said and to improve our service
How about we creat a 5% discount coupon code for you as compensation
We are glad you have suggestion and feedback to us
Hope you have a nice shopping experience in the next order
Any more quesition or complaint,Please feel free to contact with me
Best regards
Michelle
-----------------------------------------------------------------------------------------------------------------------------------------------------
So know you know the latest in my android tablet saga. That's their solution. A 5% coupon that unless I spend $400 doesn't even make up for the money I spent on shipping it back to get fixed. All I wanted was a nice christmas gift for my wife. Instead I got more headaches than I think it was worth. I will let you, dear readers of this exalted forum, I will let you be the judge. Do you think that my story falls under "It's the Price, It's the Service, It's the Quality"? Or "I should never buy from such a company"?
I will keep you updated if you wish to learn more.
Back to my epic android saga. As I can no longer find my original thread in here (my how slatedroid has grown), I'll start a new one and summarize.
It was a cold December day and I was wracking my brain for a gift idea for my wife when suddenly I thought an android pad would be perfect for her (Ahem, what can I say....true genius).
My first and yes sad and misguided attempt at buying one on ebay ended with a paper weight of an electronic device coming in the mail, a magician of a chinese ebay seller with an amazing disappearing act, and a paypal refund. So, after looking around I settled on pandawill.com because of course as it says "It's the Price, It's the Service, It's the Quality, It's Pandawill". Hey you. No not you the other one in the back. Stop laughing this is some serious stuff here. Geez, that's the last time I invite him to a thread.
So where was I? Oh yes, Pandawill. I looked around on the site and settled on an 8" pad because it had android 2.1 and a cortex A8 cpu. I placed my order and waited the obligatory two weeks for it to arrive in the mail. On the day it arrived I eagerly opened it up only to see it had the infamous "shake" problem as many of you are intimately aware of.
As one would expect of course the dreaded back and forth emailing started. There were the "reset the pad" suggestions, the "load the latest firmware" instructions, "take it to a local repair shop for diagnosis" (like there's repair shops for these on every corner) blah blah blah. Basically months of the being given the runaround with little to solve the problem. Finally I'd had enough and fired off a semi-scathing email. Now that I've summarized I'll let the emails speak for themselves.
-----------------------------------------------------------------------------------------------------------------------------------------------------
5/04/11
Reply ▼
Fm xxxxxxxxxxxxxxxx
To pandawillservice@gmail.com
I have taken it to every repair shop in my local area and with the exception of 2 shops all of them stated that a)They don't do work on this type of electronics and b)even if they did they have no idea who the manufacturer is to even order parts from. Of the two that would look at it the minimum charge to even diagnose the problem was $40. I am not going to pay money for someone just to tell me what's wrong with it when according to your website the problem is well known (even before I bought it) and it is supposed to be covered under a warranty. The way I see it there are two options. Either you RMA this device and not only pay to fix it but the return shipping as well. Or since we both know it's a simple matter of replacing the touchscreen (as your company has acknowledged in your own forums) you can send me a knew touchscreen and I'll replace it myself (a simple matter considering I have extensive training in electronic maintenance courtesy of the government) and it would be a more cost effective solution. But the fact of the matter is that you sold me a product that doesn't work properly even though you had numerous reports and knowledge of the problem before you sold it to me and you need to stand by your warranty.
Regards,
Stephen
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Sat, 7 May 2011 16:33:36 +0800
Subject: Re: Order # 20172131
From: pandawillservice@gmail.com
To: xxxxxxxxxxxxxxxx@hotmail.com
Dear friend,
Of course,we will keep our promise of warranty.
But could you offer me a video of your broken tablet?
So that we can figure out what's the problem is and see whether is necessary to return it for repairing.
Best regards
Sven
-----------------------------------------------------------------------------------------------------------------------------------------------------
6/13/11
Reply ▼
Fm xxxxxxxxxxxxxxxx
To pandawillservice@gmail.com
Here's a video I was able to take (had to borrow a friends camera). As you can see not only does it have the "shake" problem but the cursor sometimes randomly "jumps" around the screen.
(Figured out later my digital camera does video but of course only after scrambling around for someone with a digital video camera DOH.)
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Wed, 15 Jun 2011 11:42:20 +0800
Subject: Re: Order # 20172131
From: pandawillservice@gmail.com
To: stephen.simonsen@hotmail.com
Dear,
Sorry for all the problems happened to you, could you pls send it back to us, we will repair it for you, ok?
If you agree, pls contact us to ask for the RMA ### and the shipping address.
Waiting for your soonest reply.
B.rdgs
Robin
-----------------------------------------------------------------------------------------------------------------------------------------------------
6/30/11
Reply ▼
Fm xxxxxxxxxxxxxx
To pandawillservice@gmail.com
Please send me the rma # and shipping address. Please be aware that also yesterday the power cord stopped working with it. I don't know if it's the power cord itself that's bad or something in the tablet. I'm beginning to get very irritated with this tablet. I have had nothing but problems with it since the first day I received it. The screen shakes from day one, the edge of the screen film around the tablet starting to peel up at the edge within just a few weeks of having it, and now the power adapter doesn't won't charge the tablet anymore. I'm not blaming you or your company for these problems, maybe since it was part of the first batch the factory sent you some very low quality tablets....I don't know. But I expected something of at least decent quality for the amount of money I spent on this tablet.
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Fri, 1 Jul 2011 16:32:13 +0800
Subject: Re: Order # 20172131
From: pandawillservice@gmail.com
To: stephen.simonsen@hotmail.com
Dear sir,
You can return the tablet to:
Receiver: Dandan wu
ADDRESS: Fl.4-5,7 Longtang Industry Park, Liuyue, Henggang, Longgang,
Shenzhen 518000, China.
When you send it out, pls write RMA WCxxxxxxx on the parcel. Suggest you send it by registered airmail not express so that the postage is cheap.
Regards
Maria
-----------------------------------------------------------------------------------------------------------------------------------------------------
7/19/11
Reply ▼
Fm xxxxxxxxxxxxxxxx
To pandawillservice@gmail.com
I sent it a couple of weeks ago and the tracking info is limited. Just checking to see if it has arrived there yet.
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Fri, 22 Jul 2011 15:34:58 +0800
Subject: WC0000575
From: michelle.pandawill@gmail.com
To: stephen.simonsen@hotmail.com
Hi,good day
Your returned product has arrived here.sorry for any trouble.It will be send to the factory for repair.
We will let u know the moment it is fixed.hope this would not cause u much more inconvenience
Best regards
Michelle
-----------------------------------------------------------------------------------------------------------------------------------------------------
7/22/11
Reply ▼
Fm xxxxxxxxxxxxx
To michelle.pandawill@gmail.com
Thank you for keeping me updated. After it's fixed can you please test it before sending it to me to make sure it has been fixed and the screen "shake" problem is no longer there?
Stephen
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Mon, 25 Jul 2011 10:46:12 +0800
Subject: Re: WC0000575
From: michelle.pandawill@gmail.com
To: stephen.simonsen@hotmail.com
Hello ,stephen
Please don't worry about that
I will test it before sending
And i also need confirm the shipping address with you before sending
You could ask me the problem if you have
Michelle
-----------------------------------------------------------------------------------------------------------------------------------------------------
7/29/11
Reply ▼
Fm xxxxxxxxxxx
To michelle.pandawill@gmail.com
Just checking in to see what the latest status is.
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Fri, 29 Jul 2011 16:21:32 +0800
Subject: Re: WC0000575
From: michelle.pandawill@gmail.com
To: stephen.simonsen@hotmail.com
Hello
The tablet still under repair.And normally it would take about 2-4 weeks.we will urge the factory do good and quickly repair and will let you know the moment it is fixed.Your patient and understanding on this is much appreciate.
Hope you have a nice day
Michelle
(Even though I had spent $20 that I never should have had to spend just to ship it back I was at least somewhat relieved that it was getting fixed. But 2 to 4 weeks? Now I'm starting to get pissed off.)
-----------------------------------------------------------------------------------------------------------------------------------------------------
7/29/11
Reply ▼
Fm xxxxxxxxxxxxxx
To michelle.pandawill@gmail.com
2 to 4 weeks sounds a little odd for repair time. Is it because they are replacing it and you have to wait on delivery of a new one? If so I would be willing to pay the difference to upgrade it to a different model and therefore not have to wait that long. Or is mine on a long line of broken pads waiting to be repaired at the factory?
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Fri, 12 Aug 2011 16:55:35 +0800
Subject: Re: WC0000575
From: michelle.pandawill@gmail.com
To: stephen.simonsen@hotmail.com
Hello
Thanks for your patient wait. Your returned product has been fixed and is ready to send. Please kindly confirm if the following shipping address is correct, then the product will be shipped right soon.
stephen xxxxxxxx
xxxxxxxxxxxxxxxx
xxxxxxxx
xxxxxxxxxxxxxxx
United States
Best regards
Michelle
-----------------------------------------------------------------------------------------------------------------------------------------------------
8/12/11
Reply ▼
Fm xxxxxxxxxxxxxx
To michelle.pandawill@gmail.com
Michelle,
I have moved. My new address is as follows:
Stephen xxxxxxxxxx
xxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxx
United States
Have you tested it since it came back from the factory to make sure that the "shaking" problem is fixed (as well as the power charger). I don't want a repeat of what happened when I first received it. I am very disappointed in your company for several reasons. First, you should never have sold me or anyone else a pad like that with a known problem (as evidenced on your forums months before I placed my order which regretably I read afterwards). Your company should have pulled those units, sent them back to the factory and waited on properly functioning units before listing that model for sale again. Secondly I should never have had to pay for return shipping on a product that should have worked properly from the beginning. I placed my order trusting that your company provided quality merchandise at a good value just as your motto on the website stated "It's the Price, it's the Service, it's the Quality, it's Pandawill". Instead I received a tablet that had the same problem that others had already complained to your company about and the problems with it only got worse over time (the edges of the screen peeling, the power connector no longer working etc.). And it took MONTHS and repeated emails to finally be able to send the pad back. And to make matters worse not only did I have to pay for return shipping but I had to wait weeks for repairs that should never have been needed in the first place. I would like to know what your company plans on doing to make this situation right.
Regards,
Stephen
-----------------------------------------------------------------------------------------------------------------------------------------------------
Date: Mon, 15 Aug 2011 11:31:20 +0800
Subject: Re: WC0000575
From: michelle.pandawill@gmail.com
To: stephen.simonsen@hotmail.com
Hello,Stephen
Sorry for the delay of my reply.cause we are not on duty that days
The shipping address will be changed to the correct one
I will test the problem what you worried about before sending
For the problem you said in our forum would you mind give me the link where you have saw?
We know the charger problem .We also have test the problem after a new batch arrived in
Some tablet problem cannot test in a short time.We also don't wanna see that trouble happened.
What we can do it's push the factory do better produce,and we try our best to check quality .
Apologize again for that inconvenience
For the other problem you said , according to our policy,we will do the replacement right after we received the returned product.
But if the product returned back has used sign and scratches,The factory won't replace for us but only agree to repair
So we should wait and resent the repaired item to you after the factory do it
Hope you can understand that
Any question,please feel free to contact with me
Best regards
Michelle
-----------------------------------------------------------------------------------------------------------------------------------------------------
9:15 AM
Reply ▼
Fm xxxxxxxxxxxxxx
To michelle.pandawill@gmail.com
Michelle,
Pandawill forum>Android 2.2-3.0 Tablets>FS-805T A8 Pad> Touchscreen problems with new A8 Pad
It's dated November 27 of 2010. Also there are posts from a user named Roger Calver who was trying to get a copy of the firmware because they believed it was a software issue (there are whole sections of other forums that talk about pandawills A8 pad on other forums such as slatedroid). The point I'm trying to make is YOUR company not the factory is the one who has given me poor customer service. I contacted Pandawill within a day of receiving my pad through email and live chat and what SHOULD have happened is you should have replaced the pad THEN. Instead your "customer service" gave me the run around for months (I'd be happy to send you all of the emails) telling me to reset this and download new firmware etc. when obviously those same steps hadn't worked with other customers. And when I FINALLY get an RMA number to send it back I have to pay almost $20 to send it which is rediculous. Once your company knew of the problems they should have stopped listing that pad for sale until the issues were resolved. Instead I buy a pad for my wife for christmas through your site after reading other customers reviews of Pandawill hoping to avoid problems people have had with various chinese internet retailers who just sell items, ship them and then it's the customers problem to deal with anything after that. This whole situation is unacceptable.
P.S. I'll be posting all of this on Slatedroid in the thread I started.
-----------------------------------------------------------------------------------------------------------------------------------------------------
7:39 PM
Reply ▼
Michelle From Pandawill Add to contacts
To xxxxxxxxxxxxxxxx
Hello
Your repaired item has been shipped on 2011-08-15 23:11:03 with SG reg.mail
The tracking number is RF060044896SG
And thanks for your patient explian and information
We will think highly of the words you said and to improve our service
How about we creat a 5% discount coupon code for you as compensation
We are glad you have suggestion and feedback to us
Hope you have a nice shopping experience in the next order
Any more quesition or complaint,Please feel free to contact with me
Best regards
Michelle
-----------------------------------------------------------------------------------------------------------------------------------------------------
So know you know the latest in my android tablet saga. That's their solution. A 5% coupon that unless I spend $400 doesn't even make up for the money I spent on shipping it back to get fixed. All I wanted was a nice christmas gift for my wife. Instead I got more headaches than I think it was worth. I will let you, dear readers of this exalted forum, I will let you be the judge. Do you think that my story falls under "It's the Price, It's the Service, It's the Quality"? Or "I should never buy from such a company"?
I will keep you updated if you wish to learn more.