[SurfsUP]

My brand new 4 day old MID816R2 is not working after only 2-4 hours of usage one day and unit shut off on me with low battery warning.
On the right corner the battery was showing 75%.

Went to charge unit for over 6 hours and tried turning on but got gray screen for a few seconds and then screen turns off and nothing.
Did this over and over again. I replugged unit back on charger and let it charge overnight and tried again today and same thing gray screen and nothing.
Battery light is green.

Anyone got any suggestions? Should I redo the stock image on internal sd card?

Thanks,
David

[MrTasselhof]

SurfsUP, on 16 July 2011 - 07:18 PM, said:

My brand new 4 day old MID816R2 is not working after only 2-4 hours of usage one day and unit shut off on me with low battery warning.
On the right corner the battery was showing 75%.

Went to charge unit for over 6 hours and tried turning on but got gray screen for a few seconds and then screen turns off and nothing.
Did this over and over again. I replugged unit back on charger and let it charge overnight and tried again today and same thing gray screen and nothing.
Battery light is green.

Anyone got any suggestions? Should I redo the stock image on internal sd card?

Thanks,
David

Definitely retry the stock image.

Not sure about the whole power issue though.

Tasselhof

[SurfsUP]

Well the last couple days I've been trying to put stock image and other images but still can't get it to boot pass the gray screen.
I had a chat with the customer support "Helen" at mcbub that I purchased the unit and they were not help.
I even sent 2 videos I took of the problem that I posted on youtube and all they could do was suggest that I update the firmware.
They sent me a link to the firmware but it was no use cause I can't even boot up into the service menu. All I get is the gray screen and it shuts off after a few seconds.
I've been trying to get ahold of Helen from mcbub's customer service but I mysteriously get disconnected all the time when I'm on chat with them. Sometimes I can't even connect.
Makes me really piss and I'm starting to think they are trying to avoid me!

Anyone have any ideas on what I can do? I'm seriously thinking of contacting paypal and getting a dispute started with mcbub on my purchase.

[2d.agent]

SurfsUP, on 25 July 2011 - 02:31 AM, said:

Well the last couple days I've been trying to put stock image and other images but still can't get it to boot pass the gray screen.
I had a chat with the customer support "Helen" at mcbub that I purchased the unit and they were not help.
I even sent 2 videos I took of the problem that I posted on youtube and all they could do was suggest that I update the firmware.
They sent me a link to the firmware but it was no use cause I can't even boot up into the service menu. All I get is the gray screen and it shuts off after a few seconds.
I've been trying to get ahold of Helen from mcbub's customer service but I mysteriously get disconnected all the time when I'm on chat with them. Sometimes I can't even connect.
Makes me really piss and I'm starting to think they are trying to avoid me!

Anyone have any ideas on what I can do? I'm seriously thinking of contacting paypal and getting a dispute started with mcbub on my purchase.

i have some problem too..
Do you have any solution for this?

[robbhomes]

I have the same problem. I havent rooted it or done anything other then try to open office suite and the screen just turned grey. Any help would be great

[robbhomes]

just got off live chat and they are checking into the problem with the factory hopefully i will have some answers soon.

[robbhomes]

well it looks like a grey screen usually means a screen failure, or a failure of a certain IC component that is soldered on the motherboard

[robbhomes]

well it looks like a grey screen usually means a screen failure, or a failure of a certain IC component that is soldered on the motherboard