They're all IDIOTS (it's not just Mark)
Posted 18 November 2010 - 03:16 PM
Posted 10 December 2010 - 11:05 AM
Called on 12/9 and was told they typically have a 3 week turn around time. Looks like the next update will be on 12/23 unless something happens before then.
Posted 22 December 2010 - 11:11 AM
Last time I did this, on 12/9, the girl who answered the phone transfered me to the RMA department and the person I spoke with told me about the 3-week turn around time and was actually pretty helpful.
This time, the same person who answered the phone told me it was not possible to transfer me. She did take down my name, number, ticket number, and RMA number, and said someone would get back to me.
Will probably have to wait until after the holidays, but it's getting close to that time to assign a paralegal to start some research.
Posted 22 December 2010 - 11:43 AM
Happens to me too.
Posted 22 December 2010 - 11:47 AM
Oh, cool, so "Mark" just found an idiot and tried to get some tech support from him, but Mark's a genius himself.
Happens to me too.
The messages in the post are the replies I got from Mark, first offering no help on the problem by sending me to their news page, and the second pointing me to a solution he knew would not work and insulting me.
I would have taken screen shots of the ticket in their system (as I did with my second ticket) but Mark deleted all reference of the ticket from the system so all I have are the emails.
Posted 23 December 2010 - 01:33 PM
So, called that number twice and eventually got the girl I spoke to on 12/9. When I asked for a status all she could come up with was the thing is still in repair. I reminded her of our earlier conversation where she told me 3-weeks and started getting a run around.
She eventually gave up and got her supervisor on the line. The first thing out of the supervisor's mouth was that it is the holidays and no one was there to work on it which is why it would take more than 3-weeks. When I asked when I could expect the thing to be fixed she said it would be done by the 1st of the year. When I questioned her on who was going to fix it since everyone is out for the holidays it was back to the run around.
Still have no answer on when I'll get the thing back (pretty sure it won't be on the 1st.)
Kind of makes me wonder if Augen should have their offices and buildings tested for lead paint.